ADA Accommodation Coordinator

Sedgwick•Chicago, IL

About The Position

The ADA Accommodation Coordinator processes claims and determines accommodation options in accordance with written guidelines and procedures under the ADA, state requirements, and client requirements. The role makes timely referrals for appropriate disability and federal or state leave-of-absence eligibility reviews and ensures ongoing claims processing. The coordinator communicates documentation requirements, time frames, and claim status to claimants; reviews medical information; makes determinations on non-complex claims or recommends denials to a team lead; and processes claims in compliance with applicable guidelines and regulations. The role conducts initial employee interviews, uses clinical and vocational resources to assess cases, refers cases to a team lead as appropriate, and maintains professional client relationships. A credit security clearance confirmed through a background credit check is required.

Requirements

High school diploma or GED.
Two years of related experience or an equivalent combination of education and experience.
Excellent oral and written communication skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Good negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed performance competencies.
Credit security clearance confirmed via a background credit check.

Nice To Haves

One year of benefits or claims management experience.

Responsibilities

Inform claimants of required documentation, time frames, and claim status by phone, written correspondence, or claims system.
Review medical information to determine whether a claimant meets applicable ADA, state, or client requirements for a qualifying condition.
Approve non-complex ADA claims or recommend claim denials to a team lead based on applicable requirements.
Process ADA claims in compliance with duration control guidelines, ADA and state regulations, and client-specific provisions.
Determine accommodation options and make timely referrals for disability or federal and state leave-of-absence eligibility reviews when applicable.
Conduct initial employee interviews according to process guidelines.
Use appropriate clinical and vocational resources in case assessment, including duration guidelines, in-house clinicians, and ADA job accommodation specialists.
Refer cases to a team lead as appropriate.
Maintain professional client relationships.
Support the organization's quality programs and perform other duties as assigned.