ADA Accommodation Coordinator

Sedgwick•Indianapolis, IN

About The Position

The ADA Accommodation Coordinator processes claims and determines accommodation options according to written guidelines and procedures under the ADA, state requirements, and client requirements. The role makes timely referrals for appropriate disability and federal or state leave-of-absence eligibility reviews and ensures ongoing claim processing. The coordinator informs claimants about required documentation, time frames, and claim status; reviews medical information; and makes determinations on non-complex claims or recommends denials to a team lead. The role also conducts initial employee interviews, uses clinical and vocational resources in case assessments, makes referrals as appropriate, and maintains professional client relationships. Other duties may be assigned, and the role supports the organization’s quality programs.

Requirements

High school diploma or GED.
Two years of related experience or an equivalent combination of education and experience.
Excellent oral and written communication skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Good negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Nice To Haves

One year of benefits or claims management experience preferred.

Responsibilities

Inform claimants of required documentation, time frames, and claim status by phone, written correspondence, or claims system.
Review medical information to determine whether claimants meet ADA, state, or client requirements for a qualifying condition.
Approve non-complex ADA claims or recommend claim denials to a team lead based on applicable requirements.
Process ADA claims in compliance with duration control guidelines, ADA and state regulations, and client-specific provisions.
Determine accommodation options and make timely referrals for applicable disability or federal/state leave-of-absence eligibility reviews.
Conduct initial employee interviews according to process guidelines.
Use appropriate clinical and vocational resources in case assessments, including duration guidelines, in-house clinicians, and ADA job accommodation specialists.
Refer cases to a team lead as appropriate.
Maintain professional client relationships.
Perform other duties as assigned and support the organization’s quality program(s).