Acute Care Tech I – Observation Unit

TriHealth•Cincinnati, OH

2d•Onsite

About The Position

The Acute Care Tech I in the Observation Unit supports nurses and clinical staff in providing compassionate, high-quality care. Under the direct supervision of a nurse, this position performs basic patient-care activities, activities of daily living, and specified treatments and procedures for which the employee has been trained. The role may also perform non-direct patient-care and clerical duties, maintain medical records, communicate through telecommunication devices, and assist with coordinating patient flow. The position requires respectful, compassionate communication with patients, families, and coworkers, and contributes to a safe, efficient care environment. This is a part-time, on-site inpatient role at Good Samaritan Hospital in Cincinnati, Ohio, on the night shift. The position requires at least two years of high school education, a work permit at age 17, reading and math ability appropriate to the role, Basic Life Support certification for Healthcare Providers, and familiarity with multi-line phones, patient call systems, and pagers. Clinical computer application experience and prior patient-care or hospital-support experience are preferred. TriHealth describes a supportive, team-centered culture, opportunities to develop clinical skills and competencies, leadership support for professional growth, and a comprehensive benefits suite that includes medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

Requirements

At least two years of high school education.
Must be at least 17 years old; a work permit is required at age 17.
Basic Life Support (BLS) for Healthcare Providers certification.
Reading and math ability appropriate to the position.
Multi-line phone skills and familiarity with patient call systems and pagers.
Ability to communicate respectfully and compassionately with patients, families, coworkers, and other customers.
Ability to perform trained basic patient-care tasks under direct nurse supervision.

Nice To Haves

Experience with clinical computer applications or hospital support systems.
Prior experience in patient care or a hospital support environment.

Responsibilities

Perform and document basic patient-care tasks under direct RN supervision, maintaining competencies for trained tasks and completing assignments within required timeframes.
Seek clarification from the nurse when unsure how to proceed; report patient-related information and assignment problems promptly.
Answer phone and patient calls promptly and courteously, relay accurate and complete messages, and provide follow-up.
Assist patients, families, guests, and internal or external customers by directing them and facilitating unit flow.
Collaborate with the healthcare team and internal departments, use the chain of command appropriately, and communicate respectfully.
Maintain a safe environment by reporting hazards, completing safety event reports when necessary, complying with infection-control policies, and following emergency procedures.
Initiate emergency calls as directed, including Code Blue, Fire, Special Alert, and Rapid Response Team calls.
Maintain medical records and document accurately according to unit and TriHealth guidelines; perform computer downtime procedures and provide clerical support as assigned.
Maintain knowledge of computer applications specific to the unit or job.
Check that supplies and equipment are available and ready for use; report availability issues and broken or malfunctioning equipment, and follow through according to unit standards.
Understand the function, operation, and maintenance of equipment used in the role.
Demonstrate accountability, identify opportunities for self-improvement, and support organizational and unit changes.
Follow TriHealth SERVE standards and ALWAYS behaviors, including welcoming and assisting people, respecting differences, improving quality and safety, using resources responsibly, and showing courtesy and compassion.