Acute Care Tech I – Observation Unit

TriHealth•Cincinnati, OH

3d•Onsite

About The Position

The Acute Care Tech I in the Observation Unit supports nurses and clinical staff in delivering patient care and maintaining safe, efficient unit operations. Under the direct supervision of a nurse, the role performs or assists with basic activities of daily living and specified treatments and procedures, documents care, and maintains competency in trained tasks. The position may also perform non-direct patient care and clerical activities as assigned. The role communicates with patients, families, healthcare team members, and internal departments; uses telecommunication devices to relay information and help coordinate patient flow; supports medical record and computer downtime procedures; and ensures supplies and equipment are available, functional, and maintained. This is an on-site inpatient position at Good Samaritan Hospital in Cincinnati, Ohio, scheduled part-time on days.

Requirements

At least two years of high school education.
Must be at least 17 years old; a work permit is required if applicable.
Basic Life Support (BLS) for Healthcare Providers certification.
Reading and math ability appropriate to the position.
Experience with multi-line phones, patient call systems, and pagers.
Ability to communicate respectfully and compassionately with patients, families, and team members.

Nice To Haves

Experience with clinical computer applications or hospital support systems.
Prior experience in a patient care or hospital support environment.

Responsibilities

Perform and document basic patient care tasks and assigned treatments under the direct supervision of an RN, maintaining competency and completing work within required timeframes.
Seek clarification from the nurse when uncertain about how to proceed.
Communicate and collaborate respectfully with patients, families, coworkers, healthcare team members, and internal departments; use the chain of command appropriately and escalate concerns as needed.
Report patient-related information and assignment problems promptly; document observations and tasks performed.
Answer phone and patient calls promptly and courteously, relay accurate and complete messages, and follow up as appropriate.
Direct internal and external customers and assist with patient flow.
Maintain a safe environment, report hazards, complete safety event reports as necessary, comply with infection-control policies, and follow safety and emergency procedures.
Initiate timely emergency calls as directed, including Code Blue, Fire, Special Alert, and Rapid Response Team calls.
Maintain medical records and document accurately according to unit and TriHealth guidelines; follow computer downtime procedures and provide clerical support as directed.
Maintain knowledge of unit-specific computer applications and organizational and unit changes; support changes and identify areas for self-improvement.
Monitor supplies and equipment, report availability or malfunction issues, follow through according to unit standards, and ensure equipment and supplies are ready for the next person.
Understand the function, operation, and maintenance of equipment used in the role.
Demonstrate TriHealth SERVE standards and ALWAYS behaviors, including courteous, compassionate service, respect for others, and responsible use of resources.