Acura Upgrade Specialist

Hanania Automotive Group • Jacksonville, FL

2d • Onsite

About The Position

Acura of Orange Park is seeking an ambitious, customer-focused Acura Upgrade Specialist to join our growing team. This is a unique opportunity for an automotive professional who enjoys building relationships, helping customers, and creating opportunities through our existing owner base. Unlike a traditional sales role, the Acura Upgrade Specialist works directly with service customers and utilizes industry-leading technology platforms to identify upgrade opportunities and deliver an exceptional ownership experience. If you're looking for a position with strong earning potential, a consistent schedule, and access to thousands of existing customers, we'd like to speak with you.

Requirements

• Strong communication and relationship-building skills
• Professional appearance and demeanor
• Self-motivated with a positive attitude
• Comfortable working with technology and CRM systems
• Ability to build trust and provide exceptional customer service
• Valid driver's license and acceptable driving record
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Nice To Haves

• Previous automotive sales experience preferred
• Previous automotive management experience preferred
• Service advisor, finance manager, sales consultant, sales manager, or customer retention experience is a plus

Responsibilities

• Engage with Acura owners during their service visits
• Conduct vehicle appraisals and trade evaluations
• Assist customers with vehicle upgrade opportunities
• Work closely with the service department to identify qualified prospects
• Utilize AutoHub to identify equity and upgrade opportunities
• Leverage Fullpath marketing and customer data tools to prospect existing owners
• Contact lease customers approaching maturity
• Follow up with previous customers and service clients
• Schedule appointments and coordinate showroom visits
• Build long-term customer relationships and increase owner retention
• Maintain accurate customer records and follow-up activity

Benefits

• Health, dental, and vision benefits
• 401(k) opportunities
• Professional development and advancement opportunities
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed