ACTT Regional Manager

Monarch•Charlotte, NC

4d•Onsite

About The Position

The ACTT Regional Manager provides direct support, supervision, and oversight to ACTT Team Leads across multiple teams. This field-based role is essential in ensuring the effective operation of ACTT programs by monitoring compliance, offering leadership guidance, and stepping in as an acting Team Lead when vacancies occur. The ACTT Regional Manager participates in daily team meetings, ensures Team Leads meet their responsibilities, and supports training, quality assurance, and continuous program improvement efforts under the direction of the ACTT Director of Operations.

Requirements

Master degree in a Human Services field (such as social work, psychology or counseling).
Full Licensure by the governing boarding regulating a human service profession as one of the following: Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT).
Drivers License (Valid) - USA
Minimum of 3 years of experience in behavioral health services.
At least 1 year in a leadership role within an ACTT (or similar) community-based setting.

Responsibilities

Provide clinical and administrative oversight to ACTT Team Leads, ensuring they effectively manage their teams and maintain program integrity.
Act as an interim Team Lead during vacancies to ensure continuity of services and team stability.
Support hiring, onboarding, training, and performance evaluations for ACTT Team Leads in collaboration with the Director of Operations.
Regularly attend and observe daily ACTT team meetings to assess team functionality, provide support, and ensure adherence to best practices.
Offer direct feedback and guidance to Team Leads to improve program operations, documentation quality, and service delivery.
Monitor ACTT Team Leads’ compliance with agency policies, Medicaid requirements, and regulatory standards through regular audits, direct observation, and peer review oversight.
Ensure ACTT services align with Monarch’s mission, values, and quality improvement initiatives.
Assist in reviewing clinical documentation, treatment plans, and service coordination to ensure high-quality care for individuals served.
Address performance gaps by implementing corrective action plans and providing ongoing training as needed.
Participate in clinical quality reviews, audits, credentialing, investigations, and fidelity-driven activities.
Ensure ACTT teams maintain appropriate coverage for individuals served, including after-hours and crisis response as required.
Serve as a liaison between Team Leads and the Director of Operations to escalate concerns, troubleshoot challenges, and implement solutions.
Assist in ACTT program development, service expansion, and process improvement initiatives.
Engage in events, community collaboratives, and initiatives that support growing the overall footprint and reputation of the ACTT teams.