ACTT Crisis Response Specialist

Pyramid Healthcare•Asheville, NC

About The Position

Pyramid Healthcare is seeking a dependable, compassionate ACTT On-Call Response Specialist to provide after-hours crisis intervention and support to individuals receiving Assertive Community Treatment Team (ACTT) services in the Asheville area. The role supports individuals experiencing behavioral health, psychiatric, or substance use crises, with the goal of promoting safety and crisis stabilization. The specialist provides crisis support primarily through electronic communication systems and other designated response methods. Work may be performed remotely or at a designated organizational location, depending on program needs. Face-to-face crisis response or local travel may be required when assigned and consistent with the employee’s qualifications and applicable service requirements. The full-time schedule is Sunday through Thursday, 10:00 PM to 6:00 AM, and compensation is $24.50 per hour. The position requires a high school diploma or equivalent. An associate or bachelor’s degree in a related field and relevant behavioral health or crisis-response experience are preferred. The specialist must meet applicable North Carolina ACTT staff qualifications, training, and credentialing requirements associated with assigned duties.

Requirements

High school diploma or equivalent.
Strong communication, active listening, problem-solving, and documentation skills.
Ability to remain calm and professional during stressful situations and exercise sound judgment when determining when to escalate a crisis.
Ability to work independently during assigned coverage while collaborating with licensed clinical and psychiatric providers as needed.
Must meet applicable North Carolina ACTT staff qualifications, training requirements, and credentialing requirements associated with assigned duties.
A valid driver's license and safe driving record are required if driving is an assigned responsibility.
CPR, AED, and First Aid certifications are required as applicable to the position.

Nice To Haves

An associate degree or bachelor's degree in human services, behavioral health, psychology, social work, counseling, or a related field.
Experience in behavioral health, mental health, crisis intervention, community-based services, or a related human services setting.
Experience with crisis response, crisis de-escalation, or behavioral health support.

Responsibilities

Provide direct crisis response to ACTT participants experiencing behavioral health or psychiatric concerns.
Use active listening, supportive engagement, and crisis de-escalation techniques to help individuals manage difficult situations and promote safety.
Review individualized crisis plans and available treatment information to guide appropriate responses.
Recognize immediate safety concerns and coordinate the appropriate level of support within qualifications and scope of practice.
Collaborate with ACTT team members, licensed clinicians, psychiatric providers, hospitals, emergency services, and community resources to support crisis stabilization.
Escalate situations requiring licensed clinical assessment, psychiatric consultation, face-to-face intervention, or emergency services.
Coordinate face-to-face crisis response when initial interventions are insufficient, as required by program procedures.
Accurately and promptly document crisis calls, interventions, referrals, consultations, and follow-up activities.
Communicate with the ACTT team to support continuity of care and ensure appropriate follow-up.
Maintain confidentiality and follow organizational policies, crisis response procedures, and applicable North Carolina ACTT requirements.