Activities Staff - Shangri-La Resort + Golf Club

Shangri-La•Monkey Island, OK

16h•Onsite

About The Position

The Activities Staff member is responsible for planning, organizing, and facilitating recreational activities and entertainment for resort guests of all ages. This position helps create a fun, engaging, and memorable guest experience by leading activities, promoting participation, and maintaining a safe and welcoming environment. Activities may include games, sports, crafts, tournaments, family programs, and seasonal events.

Requirements

High school diploma or equivalent preferred.
Previous experience in recreation, hospitality, camps, childcare, or guest activities preferred.
Energetic, outgoing personality with strong guest service skills.
Ability to lead group activities and engage guests of all ages.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Creative and enthusiastic approach to guest entertainment.
CPR and First Aid certification preferred.
Lifeguard certification may be beneficial depending on resort activities.
Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.
Follow established work procedures and policies, maintaining punctuality and reliable attendance.
Adapt to changes in the work environment with a positive attitude.
Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.
Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.
Ability to stand, walk, and remain active for extended periods.
Ability to lift up to 30 pounds.
Ability to participate in outdoor recreational activities.

Nice To Haves

CPR and First Aid certification preferred.
Lifeguard certification may be beneficial depending on resort activities.

Responsibilities

Greet guests and encourage participation in scheduled activities and events.
Lead and facilitate a variety of recreational activities for adults, families, and children.
Create a welcoming, energetic, and inclusive environment for all guests.
Provide information to guests regarding daily activity schedules and resort amenities.
Assist in planning, organizing, and setting up daily resort activities and special events.
Lead games, tournaments, fitness sessions, arts and crafts, and group activities.
Assist with seasonal programming, holiday events, and themed resort activities.
Help promote activities through announcements and guest interactions.
Prepare activity areas with necessary equipment and supplies prior to scheduled events.
Maintain organization and cleanliness of activity spaces and equipment.
Assist with setup and breakdown of special events, tournaments, and group programs.
Ensure the safety of all participants by monitoring activities and enforcing safety guidelines.
Provide clear instructions for games and activities.
Address guest questions, concerns, or issues promptly and professionally.
Report incidents or safety concerns to supervisors.
Maintain recreational equipment such as sports gear, craft supplies, and game materials.
Report damaged or missing equipment.
Assist with inventory and supply management.