Busser - Shangri-La Resort + Golf Club

Shangri-La•Monkey Island, OK

1d•Onsite

About The Position

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. This is a rewarding seasonal job for enthusiastic and hardworking individuals looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment.

Requirements

Must be 18 years of age or older.
Must be able to maintain professional status through interface with customers, management, and co-workers.
Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.
Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.
Follow established work procedures and policies, maintaining punctuality and reliable attendance.
Adapt to changes in the work environment with a positive attitude.
Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.
Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

Nice To Haves

High school diploma or equivalent preferred.
Related experience is preferred but not required.

Responsibilities

Arrive 15 minutes prior to scheduled shift in full uniform.
Pour water for guests as soon as they are seated and refill all beverages as needed.
Set tables for lunch and dinner.
Clear tables after members and guests leave and fully reset tables.
Assist other servers, bussers, and runners to ensure an exceptional dining experience.
Polish silverware and stemware.
Weave the room checking each table for any drinks to be refilled and manicuring the table.
Carry stemware, silverware, and dishes on a tray.
Address members and guests professionally and courteously at all times.
Complete all opening and closing duties as a team.
Check the schedule daily for any changes.
Report any problems with co-workers to management only.
Notify management immediately of any member or guest problems or concerns.
Walk members and guests to the restroom or any other area.
Check with a manager or supervisor before leaving.