Activations Sales Agent
About The Position
At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. This position is responsible for providing guests with information on all vacation packages offered by Holiday Inn Club Vacations. The Activations Agent delivers exceptional customer service by creating excitement for vacation experiences, assisting with reservations, determining package eligibility, and promoting additional offerings. This role ensures accurate communication on all calls while supporting revenue growth through upgrades, incentives, and guest engagement.
Requirements
- Must have outbound sales experience
- Must possess basic computer skills
- Superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest
- Must have excellent written and verbal communication skills
- Must have excellent customer service skills
- Previous Call Center Sales experience required.
- Must be able to meet or exceed weekly minimum production standards set forth by the department.
Nice To Haves
- GED or better
- High School Diploma or better
- Previous Sales/Customer Service experience in a large call center environment preferred.
- Timeshare/hospitality background preferred.
Responsibilities
- Provide exceptional customer service by assisting guests with vacation package information, answering questions, and resolving concerns
- Conduct outbound calls for guest follow-up and engagement
- Create excitement for vacation experiences by recommending activities and tailoring solutions to guest needs
- Book reservations and ensure accurate communication of accommodations, tour presentations, promotions, and package details
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
