Activations Specialist

Celero Commerce•Brentwood, TN

About The Position

Celero Commerce is seeking an Activations Specialist to deliver exceptional support and training to merchants as they onboard payment processing solutions. The Activations Specialist is responsible for coordinating and executing the end-to-end activation of new merchant accounts. This role ensures accurate setup, timely onboarding, and a seamless transition from approval to live processing. The ideal candidate combines operational discipline, technical proficiency, and strong communication skills to drive efficient activations. As an Activations Specialist, you'll be the friendly, knowledgeable voice that guides clients through activation, training, troubleshooting, and issue resolution in a fast-paced, call-driven environment. If you thrive on problem-solving and creating a positive customer experience, Celero Commerce wants to hear from you!

Requirements

2+ years previous professional experience in merchant services, preferably in a technical role
Familiarity with payment processing platforms, gateways, and terminal deployment.
Ability to discuss best practices for accepting credit cards
High attention to detail and process discipline.
Experience working within ticketing or CRM systems (e.g., Salesforce, IRIS, Zendesk)

Nice To Haves

Experience with processor platforms (e.g., TSYS, Fiserv, Elavon, etc.).
Understanding of PCI compliance
Basic understanding of payment integrations and APIs
Comfortable working under and meeting tight deadlines in a fast-paced and highly collaborative environment
Team-player attitude
Ability to remain calm under pressure but also maintain a sense of urgency when appropriate
Demonstrate dependability, reliability, and responsibility
Read, speak, and write English

Responsibilities

Assist new merchant relationships with installation and training for their new processing solution(s)
Configure and validate gateway settings, terminal parameters, and processing profiles as required.
Conduct outbound merchant outreach to confirm setup details and readiness.
Ensure SLAs activation are consistently met.
Escalate configuration discrepancies or risk concerns appropriately.
Be able to validate account configuration, pricing, processor setup, and compliance documentation.
Adhere to all company policies and procedures including safety and data security standards