Activations Specialist

Celero Commerce•Brentwood, TN

17h

About The Position

Celero Commerce is seeking an Activations Specialist to provide exceptional support and training to merchants as they onboard payment processing solutions. This role involves coordinating and executing the end-to-end activation of new merchant accounts, ensuring accurate setup, timely onboarding, and a seamless transition to live processing. The ideal candidate will possess operational discipline, technical proficiency, and strong communication skills to drive efficient activations. The specialist will guide clients through activation, training, troubleshooting, and issue resolution in a fast-paced, call-driven environment, focusing on problem-solving and creating a positive customer experience.

Requirements

2+ years previous professional experience in merchant services, preferably in a technical role
Familiarity with payment processing platforms, gateways, and terminal deployment.
Ability to discuss best practices for accepting credit cards
High attention to detail and process discipline.
Experience working within ticketing or CRM systems (e.g., Salesforce, IRIS, Zendesk)

Nice To Haves

Experience with processor platforms (e.g., TSYS, Fiserv, Elavon, etc.).
Understanding of PCI compliance
Basic understanding of payment integrations and APIs
Comfortable working under and meeting tight deadlines in a fast-paced and highly collaborative environment
Team-player attitude
Ability to remain calm under pressure but also maintain a sense of urgency when appropriate
Demonstrate dependability, reliability, and responsibility
Read, speak, and write English

Responsibilities

Assist new merchant relationships with installation and training for their new processing solution(s)
Configure and validate gateway settings, terminal parameters, and processing profiles as required.
Conduct outbound merchant outreach to confirm setup details and readiness.
Ensure SLAs activation are consistently met.
Escalate configuration discrepancies or risk concerns appropriately.
Be able to validate account configuration, pricing, processor setup, and compliance documentation.
Adhere to all company policies and procedures including safety and data security standards