Activations Representative

Hilton Grand Vacations•Orlando, FL

5d•Onsite

About The Position

As a Travel Consultant (Activations) Representative, you will be responsible for handling automated dialer outbound calls to existing customers to finalize a vacation reservation date. You will update the customer database and document reservations for the customer in the Concierge Platform reservation system. You must adhere to specific verification guidelines to ensure we deliver a qualified tour guest to our Vacation Ownership Sales Centers to preview our Vacation Ownership programs. The Activations Associate will manage calls with the guests’ experience in the highest regard. Schedule: Monday through Friday, 11:30am-8pm Start Date: July 6 THIS IS AN IN-OFFICE POSITION

Requirements

High School Diploma or Equivalent
1-2 years of relevant experience
Quality service fundamentals
MS Office Suite
Detailed-oriented with strong analytical and problem-solving skills
Strong ability to think strategically and analyze information timely and accurately
Strong interpersonal communication

Responsibilities

Assists guests with finalizing their vacation package reservation date
Handles properly the Avaya Dialer System to maximize productivity
Adheres to daily Campaign Assignment schedules as directed by any/all Leadership
Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests
Documents guests’ accounts
Adheres to Approved Sales Pitch offer as designed per Campaign
Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms

Benefits

Unlimited Income Potential: You will earn base pay + uncapped commissions!
Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
Career Growth: We believe in developing our current talent, we promote within.
Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
Work/Life Balance: You will receive generous paid-time off after 90 days of employment.
Full time and part time opportunities are available.
We are a highly philanthropic and socially responsible organization!
Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Extraordinary People, Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!