Acting Lead Supervisor I

Tapestry•Bloomington, MN

6d•Onsite

About The Position

The Lead Supervisor is an integral member of the store leadership team who sets the tone on the sales floor, models Coach’s Selling & Service standards, and drives sales, clienteling, operations, and team development. This role leads by example, provides real‑time coaching, and leverages omni‑channel and virtual selling to maximize productivity and profitability—all while championing an inclusive, equitable, and diverse culture.

Requirements

1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities strongly preferred.
A combination of education and experience will be considered
Proven ability to lead teams and deliver results in a customer-focused retail environment.
Current knowledge of fashion trends and market competition.
Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop.
Ability to use walkie talkies for floor communication.
Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Understanding of livestream shopping operations and scheduling (where applicable).
Ability to work in a fast-paced environment,
Strong English language proficiency. (for EU)

Nice To Haves

Supervisory or management responsibilities strongly preferred.

Responsibilities

Create a high-energy, service-focused environment that delivers the Coach Experience.
Model and coach selling behaviors, including team selling and servicing multiple customers.
Partner with leadership to adapt strategies, drive category growth, and achieve financial results.
Hold team accountable for sales and key metrics; use floor supervision to impact productivity.
Lead omni-channel and virtual selling initiatives, including livestream shopping.
Drive clienteling and customer data acquisition per Coach standards and legal requirements.
Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors.
Serve as a brand ambassador internally and in the local market; support social media engagement.
Inspire and coach team to exceed performance standards; provide timely, actionable feedback.
Delegate, empower, and support career progression; foster inclusion and open dialogue.
Take initiative on personal development; set short- and long-term goals.
Manage daily operational tasks to Coach standards; adapt seamlessly to business needs.
Leverage technology (Mobile POS, CRM, clienteling tools) to build relationships and drive results.
Ensure adherence to retail policies, data privacy laws, and store upkeep requirements.
Use retail systems and reporting tools to make informed decisions.