ACT Program Assistant

Copa Health•Gilbert, AZ

About The Position

Copa Health is hiring a Program Assistant to provide essential administrative and operational support to its Assertive Community Treatment (ACT) team. The role helps the team stay prepared for admissions, audits, reporting requirements, and day-to-day operations, while maintaining confidentiality at all times. The Program Assistant maintains member records and paperwork, coordinates provider and team schedules, supports meeting protocols, tracks referrals and prior authorizations, and serves as a liaison between the ACT team and members. The position may also provide backup customer service coverage by screening calls and taking messages.

Requirements

Must be at least 21 years of age.
High school diploma or GED and at least two years of relevant experience in a behavioral health setting.
Must have a fingerprint clearance card issued by the Arizona Department of Public Safety, or be eligible to receive one within eight weeks of hire.
TB test clearance is required at hire and annually.
Must have reliable transportation.
Pre-employment criminal background check and drug testing are required.

Responsibilities

Create and maintain member Electronic Health Record (EHR) charts, including filing and closing charts.
Complete ROI, referral, and transfer packets as requested.
Assist with processing PCP notifications, medical record requests, and refill requests.
Coordinate and monitor provider (BHMP/RN) schedules, track needed follow-up, and ensure ACT members are seen by the BHMP at least monthly or more frequently based on clinical need.
Support ACT morning meetings and weekly Integrated Care meeting protocols by managing meeting logs and daily assignment schedules.
Manage the team referral status roster, including collection of baseline data.
Coordinate and monitor scheduling for the assigned team.
Maintain Prior Authorizations for services and assist medical staff with medication Prior Authorizations.
Act as a liaison between the ACT team and members by greeting, receiving, and escorting members to on-site appointments when needed.
Provide backup customer service coverage by screening calls and taking messages as needed.

Benefits

Competitive salary and comprehensive benefits package.
Monthly tax-free contribution toward a selected medical plan through the ICHRA program, with guidance and support.
Dental and vision coverage.
Up to three weeks of PTO in the first year, plus an additional wellness day.
Ten paid holidays annually.
Wellness program, including access to mental health resources.
Tuition reimbursement up to $3,000.
403(b) retirement plan with company match.
Employee Assistance Program with free coaching and therapy sessions.
Life insurance, disability coverage, pet insurance, and additional benefits.