ACO RN Case Manager/Beneficiary Care Navigator

Methodist Health System•Dallas, TX

1d•Onsite

About The Position

The Beneficiary Care Navigators manage a caseload of individuals whose disease acuity is moderate to severe, identified through a stratification process utilizing data from encounters, claims, lab, medication, and admission databases. This role requires close collaboration with clinical support staff, nursing leadership, physicians, the quality department, and the information technology department. The primary goal is to achieve system objectives of improving clinical outcomes for patients with chronic diseases by ensuring timely and appropriate coordination of quality healthcare services to meet individual health needs and promote positive outcomes. The position supports the mission, vision, values, and strategic goals of Methodist Health System, a faith-based organization dedicated to improving and saving lives through compassionate, quality healthcare. Methodist Health System, based in Dallas, is a rapidly growing network of 12 hospitals and over two dozen clinics, offering nationally recognized medical services and renowned teaching programs. It is recognized as an award-winning employer.

Requirements

Current Basic Life Support Certification required
Current license to practice professional nursing in the state of Texas required.
Excellent communication and interpersonal skills. Good oral, written and presentation skills.

Nice To Haves

Bachelor of Science in Nursing preferred or equivalent professional experience in provision of Primary Care with this population is highly desirable.
Bilingual (English/Spanish) a plus.
Advanced Cardio Life Support Certification preferred.

Responsibilities

Assess barriers when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments.
Assist patients in setting SMART goals for self –management, teaching them how to do self-management tasks and report abnormal findings to their physician team.
Collaborate with payer Case Managers for additional services when appropriate.
Collaborate with physicians, providers, and practice staff in identifying appropriate patients for care management.
Collaborate with the patient, physician, and other care team members in assessing the patient’s progress toward individual health care goals.
Consistent documentation of patient self-management measures, mutually agreed upon care plan that is efficiently available to all and reporting of progress towards goals.
Develop a list of medical supply and community resources available to patients and maintains collegial relationships with the entities used most frequently.
Overseen the development, procurement, and adoption of patient self-management educational resources used by the primary clinical teams.
Promote patient self-management and empowers patients/families to achieve maximum levels of wellness and independence.
Provide follow-up contact with patient as indicated to ensure compliance with recommendations — medications, lab/x-ray, specialist visits, PCP visits, dietitians, CDE, etc.
Responsible for being available to provide telephone advice per protocol, handle urgent calls and emergent calls.
Utilize the Institute for Healthcare Improvement (IHIs) Chronic Care Model as foundation and framework for chronic illness care management.
Other job duties as assigned.