Manager, Beneficiary Services
About The Position
This position will be responsible for leading a team of claim specialists that are responsible for processing Nationwide's suite of life insurance living benefits, including long-term care, critical and chronic illness, and accelerated death benefits. Extensive knowledge and experience with these products and claim processing is required. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of Grandview, OH. Work schedule: 2 days in office, 3 days remote. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. We have the privilege of helping our customers and their loved ones at a time when they most need us, fulfilling our promise made when we sold them a life insurance policy, annuity, or retirement product. Our team values empathy and the ability to understand loss of life and its profound impact on people, along with a desire to provide extraordinary care. If you are a good listener, empathetic, passionate about outstanding customer service and have the ability to assist policyholders throughout the claims process, we want to know more about you! As a Manager, you’ll lead the day-to-day claims operations related to life insurance, annuities, or income products. You’ll drive claims performance to achieve operational results, alignment with business goals and strategies and claims expense outcomes.
Requirements
- Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred.
- 7 years of financial services experiences in a customer service, quality control or operations environment.
- Broad experience and understanding of managing Annuity and Life Claims.
- Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines.
- Effective team leadership and management skills.
- Strong verbal and written communication skills.
- Ability to make decisions and build consensus with peers.
Nice To Haves
- MBA preferred.
- Supervisory experience preferred.
Responsibilities
- Oversees a team responsible for Nationwide life and annuity claims - individual life, annuities, and income products claims’ organization, as well as long-term care, critical and chronic illness, and accelerated death benefits
- Leads claim risk management to limit losses due to overpayment, early duration claims (contestable) and fraud. Elevate cases to be referred to investigative firms and outside legal counsel.
- Implement and oversee claims best practices.
- Leads a team of life insurance or annuity claims specialist, incorporating continuous improvement with technology and business practices to deliver operational results, including member experience, strategic alignment with business goals and claims expense outcomes.
- Responsible for resolving claims handling issues and formal complaints from members, financial professionals, beneficiaries, and firm partners.
- Manages third party relationships, as appropriate, to mitigate risk for claims and drive efficiency. Monitor the performance of vendors including claims service providers and investigative firms.
- Develops direct reports to achieve high performance in current roles and prepare them for future roles.
- May perform other responsibilities as assigned.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
