TRICARE Beneficiary Services Representative FLOATER - Osan, S. Korea

Leidos

11d•Hybrid

About The Position

Leidos is seeking a TRICARE Beneficiary Services Representative (BSR) FLOATER to support active-duty military members and their families in Osan, S. Korea. This role is essential for providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA), ensuring TRICARE-eligible beneficiaries receive necessary healthcare services and support. This requisition is for future openings, and qualified applicants will be contacted for future vacancies.

Requirements

High School diploma or GED, or equivalent years of experience
U.S. Citizenship
Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea
Able to provide proof of ordinary residency in the United States
3+ years of customer service experience
Willing and able to travel to multiple sites 25-75% of the time
Fluent in English with strong written and oral communication
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Effective at delivering presentations
Ability to tactfully communicate with others, both in person and on the phone
Self-starter, able to work independently and with minimal supervision
Strong organizational, time management, and multitasking abilities
High attention to detail

Nice To Haves

Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
Work background in the U.S. military healthcare delivery system or civilian managed care
Work background in a medical or clinical environment
Work background with MHS Genesis or civilian healthcare systems, medical claims
SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
Candidates who do not hold a SOFA/Command sponsorship needs to be able to provide required documentation to obtain SOFA through Leidos for employment in S. Korea.

Responsibilities

Travel 25-75% of the time to potentially anywhere within the Pacific region (Guam, Japan, and South Korea) for multi-site coverage.
Process enrollments, disenrollments, portability transfers, and other related actions using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Make individual and batch Primary Care Manager (PCM) updates following Military Treatment Facility (MTF) guidelines.
Provide guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
Offer basic claims status updates and support.
Conduct informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
Evaluate the level of assistance needed and refer or escalate complex issues for proper resolution.
Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete required training courses.
Assist with remote support, train new team members, and perform other duties as assigned.