ACM Consultant (S), Emp Svcs-G A&Accessibility VAR

Amazon•Virtual,

5d•$20 - $35•Onsite

About The Position

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Requirements

Bachelor's degree in Human Resources Management, Business Administration or a related field
Experience in customer-facing roles
Experience in Human Resources, Claim Management or Leave & Disability management roles
Experience in English and Spanish language communication skills, both written and verbal

Nice To Haves

Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Experience handling ambiguous or undefined challenges through strong problem solving abilities
Knowledge of employment law and HR policies and procedures
Knowledge of HRIS or Applicant Tracking Systems are preferred
Experience working in multicultural or bilingual environments

Responsibilities

Initiate and respond to inquiries about accommodation events, benefits, and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Other duties as assigned