Mobility & Accessibility Consultant/Tech

Motion LP•Thunder Bay, ON

1d•CA$45,000 - CA$50,000•Hybrid

About The Position

This is a unique sales role where you will sell, install, and provide after-sale service/repair for mobility and accessibility products. You will be supported as you learn the functionality and benefits of our products and services. This is a chance to bring real joy to your customers as you make an extra effort to assemble and install customized mobility devices, giving them the freedom to live their best life. Whether you have worked in the rehabilitation space, have a track record of installing similar custom products, or are a recent graduate, you want to take an entrepreneurial approach to grow our client list and provide direct support. Motion is Canada’s leading full-service mobility and accessibility solutions provider with over 40 years of experience serving communities across Canada. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. We have products to ensure the independence, mobility, and safety of clients of all ages.

Requirements

Experience in a customer-facing sales and service position.
Comfort using a range of tools and equipment.
Experience assembling, building, or repairing.
Process-oriented and highly detailed.
Excellent written and oral (in person or on the phone) communication skills.
Ability to build relationships with team members and work in close partnership.
Ability to thrive in an independent role.
Ability to engage clients in a meaningful way to ensure their individualized needs are met at every appointment.
Approach every interaction with clients with respect, professionalism, and empathy.
Valid driver's license.
Ability to travel to client homes, schools, and hospitals throughout the region in a company vehicle.
Ability to lift up to fifty (50) pounds to move or repair equipment and devices.
Class 5 driver's license.
Clean criminal background check.
Bondable.

Nice To Haves

Exposure to our client-base and products.
An open mind and willingness to learn.

Responsibilities

Deliver a Motion customer experience, ensuring client needs are met and the promise to make life accessible is fulfilled.
Drive to one or more client sites throughout the greater Dryden and Sioux Lookout areas weekly, combining sales calls with product delivery and assembly.
Demonstrate and introduce clients to the equipment installed clearly and effectively.
Research, make cold calls, and expand the client base to ensure Motion is the top choice for mobility devices in the area by building relationships and sharing expertise.
Pull from extensive inventory of mobility devices to demonstrate products and services to clients and their teams.
Build and maintain relationships with clients, therapists, caregivers, and other healthcare facilities in the community.
Nurture relationships and maintain contact, even after receiving the device, by checking in with clients and planning follow-up visits.
Spend time with technicians, learning the functionality of devices and gaining comfort with basic mechanics.
Increase product knowledge to demo and sell the best choices to clients confidently.
Track all sales leads and client details in the CRM.
Craft business proposals and quotes for clients, taking into account funding regulations and Motion's catalogue of devices and services.
Provide existing clients with Customer Value Plans to find opportunities to add benefit to their current devices and services.
Work directly with clients to understand issues with their equipment and troubleshoot to solve the problem.
Manage the full cycle of a client relationship during the purchase process of life-changing equipment.

Benefits

Fair and attractive compensation with a salary range from $45,000 - $50,000 ANNUAL BASE + COMMISSIONS.
Eligibility to a comprehensive benefits package.
Robust vacation and personal days allotment.
RRSP/DPSP match program.
Maternity/parental leave top-up.
Employee Assistance Program.
Employee Discount Program.
Tenure recognition through our Motion Milestone Program.
Employee Referral Bonus Program.
Professional Development Reimbursement.
Goodlife Fitness corporate membership discount.
A safe, respectful, and supportive work environment including company-provided safety equipment and resources.
Corporate Fleet Vehicle usage.