ACH Supervisor

PeoplesBank

1d•Hybrid

About The Position

The ACH Supervisor is responsible for leading day-to-day Automated Clearing House (ACH) operations while actively participating in transaction processing. This role provides operational oversight, technical expertise, and supervisory leadership to ensure accurate, timely, and compliant ACH processing in accordance with NACHA Operating Rules, regulatory requirements, and internal bank policies. The ACH Supervisor serves as a subject matter expert for electronic payments, supports staff development, manages workflow and risk controls, and drives continuous process improvement. This position works collaboratively across business lines to support service excellence, operational efficiency, scalability, and a strong control environment within the electronic payments function.

Requirements

High school diploma or equivalent required
Three to Five years of ACH or electronic payment experience required; or combination of education and training
Leadership or supervisory experience required
Strong knowledge of NACHA Operating Rules and ACH processing workflows
Understanding of banking regulations impacting electronic payments
Ability to manage multiple priorities and deadline driven environments
High attention to detail and risk awareness
Excellent communication, coaching abilities and problem-solving skills
Knowledge of MS Office Suite (PowerPoint, Word, Access)
Proficient Excel skills required
ACH Certification (AAP) required

Nice To Haves

additional education preferred

Responsibilities

Perform daily ACH processing functions including origination, exception handling, returns, reversals, notifications, of change (NOCs), and file monitoring.
Review and approve ACH transactions and files in accordance with dual-control and risk management procedures.
Monitor ACH activity for accuracy and compliance with NACHA rules and bank policies.
Process complex or escalated ACH items, research request and exception cases that align with outlines SLA’s.
Ensure timely processing within the ACH network deadlines and bank service levels.
Assist with balancing, reconciliation, and settlement processes across other business lines.
Serve as subject matter expert and resource for ACH operations and regulatory guidance.
Provide day-to-day supervision and workflow coordination for ACH team members.
Train, coach, and mentor staff to enhance knowledge productivity, and performance.
Conduct quality reviews and provide feedback to ensure operational accuracy and consistency.
Develop individual and team goals that align with strategic initiatives.
Support staffing coverage and workload distribution to meet operational demands.
Identify opportunities to improve efficiency, automation, and service quality.
Maintain accurate procedure repository that align with day-to-day processing and handling.
Collaborate with other business lines to reach strategic, division, and department goals.
Completes all yearly compliance training and testing and complies with bank, federal, and state regulations.
Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards.
Complete Ad hoc requests for reporting or data specific documentation.
Oversee end to end to end resolution by working with outside payment partners and vendors.
Train and onboard new hires.
Collaborate with leadership team to ensure processes support scalability and growth.
Other related duties may be assigned