ACH Specialist

Catalyst Corporate Fede•Plano, TX

7h•Onsite

About The Position

The ACH Specialist will provide excellent customer service for Catalyst Corporate’s ACH and card services products to member credit unions. As part of the ACH team, the ACH Specialist is required to work with the group to successfully manage multiple tasks simultaneously ensuring all department service standards and procedures are achieved. In addition, the role has operational duties including, timely processing of ACH files, transmitting ACH origination files, entering ACH returns through TranZact and answering credit union inquiries regarding ACH rules and software functionality.

Requirements

2-3 years customer service experience
Basic computer and office skills
Job-related course work after high school, equivalent to one year of additional education

Nice To Haves

ACH and or ATM/debit card experience
Banking experience
Accredited ACH Professional (AAP) designation

Responsibilities

Provide excellent customer service for Catalyst Corporate’s ACH and card services products to member credit unions.
Work with the ACH team to successfully manage multiple tasks simultaneously ensuring all department service standards and procedures are achieved.
Timely processing of ACH files.
Transmitting ACH origination files.
Entering ACH returns through TranZact.
Answering credit union inquiries regarding ACH rules and software functionality.