ACH Specialist

NET Federal Credit Union•Scranton, PA

About The Position

NET Credit Union is seeking an experienced ACH Specialist to join its Operations Support Team. The role supports daily Automated Clearing House (ACH) processing, exception handling, and settlement reconciliations. It also involves member service, electronic payments, plastic card account maintenance, transaction research, fraud monitoring, and related clerical and operational support.

Requirements

Two to four years of back-office operations and electronic payments experience.
High school diploma or equivalent.
Accredited ACH Professional (AAP) certification.

Responsibilities

Represent the credit union professionally and provide prompt, efficient, and accurate transaction processing service to members.
Provide service information in person or by telephone, and respond professionally and accurately to members' email and other electronic requests.
Maintain plastic card accounts and service existing accounts.
Verify data input and resolve discrepancies.
Perform data entry for specialized areas, including ACH, Share Draft processing, and courtesy pay.
Manage daily incoming and outgoing ACH files, returns, and originations.
Generate reports as requested and perform other clerical duties of moderate scope and complexity as assigned.
Research accounts for plastic card transaction discrepancies.
Provide and explain paperwork for account disputes, including fraud resolution and chargebacks.
Process and correct daily EFT transactions from the Federal Reserve.
Process paperwork related to bad addresses, government reclamations, unauthorized debit claims, judgment or levy enforcement, subpoena research, and other filing or clerical needs.
Monitor transactions for potential fraud.
Process card compromise notices and bank wires.
Perform other duties as assigned.