ACH Operations Specialist

EagleBank•Silver Spring, MD

About The Position

The ACH Operations Specialist supports the day-to-day processing, monitoring, and reconciliation of ACH and instant payment activity. The role handles transaction exceptions, researches and resolves payment issues, completes required risk and compliance-related reviews, and provides responsive support to customers, branches, internal departments, and other financial institutions. This position is considered essential. Employees are required to work during normal business hours even when their normal worksite is unavailable due to weather or other emergencies. The specialist performs duties outlined in the company's Disaster Recovery and Business Continuity Plan (DRBCP), including emergency response, crisis and incident response, disaster recovery, and the recovery and resumption of critical business functions.

Requirements

High school diploma or General Education Degree (GED).
Two years of bank operations experience, preferably in ACH, electronic payments, deposit operations, transaction processing, exception handling, reconciliations, or payment risk and compliance.
Core Banking System experience; FIS products preferred.
Experience analyzing, researching, and resolving high-risk transactions.
Experience interacting with senior-level management, internally and externally.
Strong analytical and problem-solving skills.
Strong Microsoft Office skills, including proficiency in Word and Excel and the ability to create analytical spreadsheets, charts, and graphs.
Strong understanding of banking principles.
Strong customer service skills.
Excellent research and analytical skills.
Strong attention to detail.
Excellent organization skills.

Nice To Haves

Bachelor’s degree in Arts/Sciences (BA/BS) in Finance, Accounting, Risk Management, or another related field.
Previous ACH operations experience.
Accredited ACH Professional (AAP) certification.
Accredited Payments Risk Professional (APRP) certification.

Responsibilities

Process, monitor, and reconcile ACH and instant payment activity.
Handle transaction exceptions and research and resolve payment issues.
Complete required risk and compliance-related reviews.
Provide responsive support to customers, branches, internal departments, and other financial institutions.
Perform duties outlined in the Disaster Recovery and Business Continuity Plan, including emergency response, crisis and incident response, disaster recovery, and recovery and resumption of critical business functions.