Operations Processor - ACH
About The Position
Join our team as an Operations Processor, where you will support critical ACH operations through the processing of proof of authorization requests, corporate returns, and related casework. In this role, you will manage a combination of case-based and email-assigned work while partnering with internal teams and corporate clients to support accurate and timely transaction processing. Responsibilities include processing returns, researching and resolving cases, managing assigned workloads, and rotating across operational functions based on business needs. The ideal candidate will bring ACH experience and a strong foundation in banking operations, along with excellent time management, organizational, and communication skills. Experience supporting fraud-related processes, Regulation E cases, or other payment operations is beneficial.
Requirements
- High school diploma or equivalent
- Four years or more of operations services related work experience
- ACH experience
- Strong foundation in banking operations
- Excellent time management skills
- Excellent organizational skills
- Excellent communication skills
Nice To Haves
- Experience supporting fraud-related processes
- Experience supporting Regulation E cases
- Experience supporting other payment operations
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
- Good verbal and written communication skills
Responsibilities
- Processing proof of authorization requests
- Processing corporate returns
- Processing related casework
- Managing a combination of case-based and email-assigned work
- Partnering with internal teams and corporate clients to support accurate and timely transaction processing
- Researching and resolving cases
- Managing assigned workloads
- Rotating across operational functions based on business needs
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic term life insurance
- Optional term life insurance
- Short-term disability insurance
- Long-term disability insurance
- Pregnancy disability leave
- Parental leave
- 401(k)
- Employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
