ACH Operations Specialist I

Nicolet National Bank•Green Bay, WI

About The Position

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The ACH Operations Specialist is responsible for managing and processing Automated Clearing House (ACH) transactions. This role involves ensuring the accurate and timely processing of ACH files, resolving exceptions, and providing support to internal teams. The specialist will also assist in maintaining compliance with NACHA rules and regulations.

Requirements

Accredited ACH Professional (AAP) Accreditation or equivalent experience preferred.
Strong understanding of Nacha rules and federal regulations related to ACH transactions.
Minimum 2-3 years of experience in Automated Clearing House (ACH) processing.
Strong analytical and problem-solving skills.
Excellent customer service skills.
Detail-oriented with the ability to manage multiple tasks simultaneously.
Experience with banking software and payment processing systems.
Effective verbal and written communication skills.

Responsibilities

Process ACH transactions, including direct deposits, payments, and transfers.
Investigate and resolve ACH exceptions and discrepancies.
Provide support to internal teams regarding ACH-related inquiries.
Follow error resolution procedures to minimize transaction failures.
Ensure accuracy of all ACH transactions and related documentation.
Ensure compliance with NACHA rules, regulations, and company policies.
Assist in the development and implementation of ACH procedures and best practices.
Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Performs all other duties as assigned.