ACH Business Operations Analyst
About The Position
The ACH Business Operations Analyst supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise. This role serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited. Responsibilities include analyzing transaction data, investigating discrepancies, coordinating with internal partners, and supporting high-value client activity through direct outreach and issue resolution. The position requires managing multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of related experience
- Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
- Strong understanding of project management and testing methodology and procedures
- Ability to develop test schedules, review testing plans, track test issues and report on test results
- Strong analytical and forecasting skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to work as part of a project team
- Effective verbal and written presentation and communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Responsibilities
- Monitor file activity
- Ensure compliance with ACH processing rules
- Resolve exceptions as they arise
- Conduct research
- Troubleshoot issues
- Assist customers with file processing
- Analyze transaction data
- Investigate discrepancies
- Coordinate with internal partners
- Support high-value client activity through direct outreach and issue resolution
- Manage multiple operational tasks simultaneously
- Maintain accurate documentation
- Ensure timely processing and resolution of ACH-related items
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
