ACE Operations Coordinator

UGI Corporation•Phoenix, AZ

12d•Onsite

About The Position

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Are you looking for a customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as an ACE Operations Coordinator At AmeriGas, our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay: Job Summary: The ACE Operations Coordinator acts as the first point of contact for all AmeriGas customers. The Operations Coordinator is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. Will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations.

Requirements

Advanced knowledge in Microsoft office and windows based applications
Ability to master SAP order to cash system
Must have strong organizational skills as well as be extremely detailed oriented
Must be able to work well in a team-oriented environment
Must be service-oriented and sales minded
Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
Must be resourceful and excel at problem resolution
High school diploma required

Nice To Haves

Two or more years in customer service industry strongly preferred
Sales experience preferred
Prior SAP experience is a plus

Responsibilities

Acts as the first point of contact for all AmeriGas customers.
Ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service.
Drive customer retention and growth through accurate posting of daily work.
Handling customer complaints and inquiries.
Commitment to accuracy when reconciling accounts receivables.
Strong organization skills when supporting delivery and service operations.