ACE Front Desk Student Worker (FWS/NFWS)

Grand Canyon University•Phoenix, AZ

2d•Onsite

About The Position

The purpose of this position is to provide reception assistance to individuals within the ACE Locations on campus and to assist with improving the learning and college experiences for students.

Requirements

Must have a passion and willingness to help others succeed.
Possess strong ethics and integrity.
Excellent written and verbal communication skills including telephone skills.
Strong customer focus, listening, and organization skills.
Microsoft Office and Excel proficiency.
Must be professional and handles pressure well.
Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
Maintain good financial and academic (SAP) standing with the University.

Nice To Haves

Able to work 20 hours per week during hours of operation.

Responsibilities

Welcomes students by greeting them in person, on the telephone, or via email.
Provides information to students inquiring about learning and college services; gives instructions of services provided.
Schedules peer-tutoring appointments as needed.
Maintains security by following procedures, monitoring appointments, assisting, and assuring students are checking in and out properly.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed and attending department meetings.
Maintains a strong communication between Tutors, Program Managers, and Staff.