ACCOUNTS RESOLUTION SPECIALIST

Carolinas Telco Federal Credit Union•Charlotte, NC

16h

About The Position

Carolinas Telco Federal Credit Union is a member-focused financial institution dedicated to providing exceptional service and financial solutions to our community. At the core of our mission lies a steadfast commitment to providing personalized service and a comprehensive suite of financial products. This includes a variety of solutions for individuals and businesses, backed by an innovative online banking platform, ensuring members have the tools they need for financial success. The Resolution Specialist is responsible for managing delinquent accounts to minimize financial losses and support members in resolving their financial challenges. This role involves analyzing account activity, identifying potential default situations, fraudulent activity, creating repayment plans for past due loans and workouts, and ensuring compliance with credit union policies and regulations.

Requirements

Associate or bachelor’s degree in banking/finance a plus or minimum of 2 years equivalent banking experience in lieu of degree
Proven experience in secured / unsecured loan collections and recovery in banking or credit union.
Excellent communication and interpersonal skills.
Strong problem-solving and attention to detail.
Ability to analyze data and make informed decisions.
Proficiency in using financial software and Microsoft Office Suite.
Ability to work in a fast-paced environment both independently and as part of a team.
Impact and results driven.

Responsibilities

Monitor and manage delinquent accounts, including personal loans, autoloans and credit cards, to ensure timely payments.
Contact members via phone, email, text and mail to discuss overdue payments and negotiate repayment plans.
Maintain accurate records of all collection activities and member interactions/conversations, including skip tracing.
Develop recovery strategies to minimize loss and maximize recoveries.
Communicate with other departments within the credit union to resolve member issues and provide exceptional service.
Collaborate with manager on account statuses and collection activities.
Recommend accounts for charge off, repossession or other legal action and prepare files accordingly.
Assist in the development and implementation of strategies to reduce delinquency and loss.
Assist in projects as needed.
Additional duties assigned.
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).