Accounts Resolution Specialist - BIL

Xplore Inc • Town of Woodstock, NB

14h • Hybrid

About The Position

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are looking for an Bilingual Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock, NB, or Cornwall, ON. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplore Inc. subscriber accounts.

Requirements

• Knowledge of Microsoft Excel, Outlook, and Word
• Well-developed analytical skills with an acute attention to detail
• Strong interpersonal and communication skills
• Accounts Receivable Knowledge/experience
• Knowledge of Billing & Collection Procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Post-secondary education (Community College) and a minimum of 1-2 years of relevant experience in a credit/collection’s role, or an equivalent combination of training and experience
• As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Nice To Haves

• Experience with a CRM system such as Salesforce is a definite asset
• Bilingualism is an asset

Responsibilities

• Fast pace, high volume environment of inbound and outbound calls from and to delinquent Subscriber accounts.
• Answer all cases and email communication as required on a timely basis
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Other responsibilities as deemed necessary by the department

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree