Accounts Receivable Support

Comcast•Laurel, MD

4d•Onsite

About The Position

Daily Solar Energy World—now a wholly owned subsidiary of Comcast Corporation—is one of the region’s top‐rated, award‐winning residential solar installation companies, proudly serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C. since 2009. As part of Comcast’s rapidly expanding Energy Services business unit, Solar Energy World is backed by the full strength, resources, and long-term commitment of one of the most recognized companies in the world. Comcast has a proven track record of acquiring and scaling high‐performing businesses, and Solar Energy World is a key part of that vision. Together, we’re expanding our reach while staying true to our core values of in‐house quality, integrity, and lasting value for every homeowner we serve—because tomorrow matters. We are filling an entry level Accounts Receivable Support role to support the collections process along with other operational support.

Requirements

Cash Payments
Customer Accounts
Customer Inquiries
Processing Compensation
High School Diploma / GED (Required)
2-5 Years Relevant Work Experience

Responsibilities

Manage customer service support & phone support to deliver fast, friendly, and effective resolutions
Conducting research on missing or misapplied payments from checks, cash, EFT, credit cards, or online banking using web tools.
Reviewing bank documentation and payment receipts provided by customers, involving occasional customer interaction
Reviewing and analyzing customer accounts weekly to decide if credit balances require transferring, debiting, or refunding
Making recommendations to hold or transfer misapplied funds or refunds.
Conducting timely research on delayed payment requests
Ensuring accurate application and reconciliation of payments to designated accounts and proper journal entry coding
Coordinating with customers and internal stakeholders for ACH setup, including account setup, posting ACH payments, and processing reclasses
Reconciling daily cash payments and researching missing deposits or bank corrections.
Collaborating with internal teams and external vendors for investigations
Recommending process improvements and facilitating team meetings, trainings, and projects as necessary
Identifying trends and recommending improvements based on findings
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.