Accounts Receivable Supervisor

Biotronik•Oswego, IL

4d•Hybrid

About The Position

BIOTRONIK is looking to add an Accounts Receivable Supervisor to our Accounting team. The Accounts Receivable Supervisor leads day-to-day Accounts Receivable operations with a focus on collection effectiveness, portfolio management, and timely resolution of customer payment issues. This role supervises Accounts Receivable Specialists and partners closely with Sales and Sales Leadership to manage past-due accounts, resolve billing and payment issues, and support strong cash flow. The Supervisor serves as an escalation point for complex customer accounts and collection challenges, monitors portfolio performance, and provides meaningful reporting to Finance and commercial leadership. The role also supports ongoing process improvements, ensures adherence to departmental policies and procedures, and identifies opportunities to improve the customer experience.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant experience.
Minimum of 5 years of experience in Accounts Receivable, collections, credit, or a related finance function.
Minimum of 2 years of experience leading, supervising, or providing day-to-day direction to employees.
Experience managing customer account portfolios, including collections, account reconciliation, dispute resolution, and payment issues.
Experience partnering with Sales and other cross-functional teams to resolve customer and collection matters.
Experience using ERP systems and Microsoft Excel in an Accounts Receivable or accounting environment.
Strong leadership skills with the ability to coach, develop, and provide direction to team members.
Strong knowledge of Accounts Receivable, collections, customer account management, and dispute resolution.
Ability to build effective working relationships with Sales, Finance, and cross-functional partners.
Strong analytical and problem-solving skills with the ability to identify issues and develop practical solutions.
Ability to communicate effectively and influence stakeholders across departments and organizational levels.
Experience developing and presenting financial and operational reporting to leadership.
Strong communication, negotiation, and conflict-resolution skills.
Proficiency with ERP systems, SAP preferred, and Microsoft Excel.
Ability to prioritize competing responsibilities and meet deadlines in a fast-paced environment.
Strong attention to detail and commitment to accuracy.

Nice To Haves

SAP preferred

Responsibilities

Lead, coach, and develop Accounts Receivable Specialists, setting clear expectations for performance and accountability.
Manage accounts receivable portfolios and collection activities to support timely payment and cash flow.
Monitor aging, collection performance, and customer payment trends; identify risks and develop appropriate collection strategies.
Partner with Sales and Sales Leadership to resolve past-due balances, payment concerns, and other collection challenges.
Serve as an escalation point for complex customer accounts, disputed invoices, unapplied cash, and credit-related issues.
Collaborate with Corporate Accounts, Customer Service, Contracts Administration, and other teams to resolve billing, purchase order, and payment issues.
Develop and maintain Accounts Receivable reporting, metrics, and dashboards for Finance and Sales leadership.
Ensure compliance with company policies, internal controls, departmental procedures, and established Accounts Receivable processes.
Identify and implement process and automation improvements that increase efficiency, reduce manual effort, and improve accuracy.
Support month-end close, audit requests, and other accounting activities as needed.
Partner with Finance leadership on Accounts Receivable and working capital initiatives and other projects as needed.