Accounts Receivable Specialist

United Ground Express • Chicago, IL

18h • Hybrid

About The Position

The Accounts Receivable (AR) Specialist supports UGE’s end-to-end accounts
receivable operations, including customer billing support, cash application,
collections activity, and account maintenance. This role is responsible for
accurate processing, timely follow-up, and strong customer service to help
ensure prompt payment, clean aging, and compliant documentation. The Specialist
partners closely with the Accounts Receivable Sr. Analyst and cross-functional
teams to resolve discrepancies and improve cash flow.

Requirements

• Associate’s or Bachelor’s degree in Accounting/Finance/Business.
• Prior experience with accounts receivable (cash application, billing support, collections, or related).
• Proficiency in Excel (filters, pivots, lookups) and comfort working in ERP/accounting systems.
• Strong attention to detail, data accuracy, and documentation discipline.
• Effective communication skills and a professional, customer-service mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Nice To Haves

• Experience with high-volume B2B invoicing and collections.
• Familiarity with customer portals, lockbox processing, or EDI invoicing.
• Experience in aviation services, logistics, or multi-site operations.

Responsibilities

• Apply daily customer payments (ACH, wire, checks, lockbox) to the correct invoices and accounts using remittance details.
• Monitor and resolve unapplied cash, short pays, overpays, and unidentified remittances; coordinate with customers to obtain support as needed.
• Maintain accurate customer account balances and ensure clean transaction coding and documentation.
• Assist with invoice preparation support, including validating billing back-up (activity reports, rate tables, approvals) and ensuring invoice packages are complete.
• Maintain customer master data (contacts, billing addresses, portals, payment terms) in accordance with policy and internal controls.
• Support customer portal submissions and ensure invoices/backup are delivered via required channels.
• Conduct routine collection outreach (email/phone) for past-due invoices and document actions taken.
• Track customer responses, payment commitments, and follow-up dates; escalate issues to the Sr. Analyst when needed.
• Log and support dispute resolution by gathering documentation and coordinating with Operations/Commercial teams.
• Support weekly/monthly AR reconciliations (cash clearing, unapplied cash, customer credits) and assist in resolving variances.
• Help prepare AR aging schedules, collection logs, and supporting schedules needed for month-end close.
• Maintain filing and audit-ready documentation for AR transactions, adjustments, and customer communications.
• Follow established SOPs and internal control requirements; promptly identify and report control gaps or process issues.
• Participate in process improvements, including standard work updates, reporting enhancements, and automation efforts.

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree