Accounts Receivable Specialist

Ashley Furniture Industries•Tampa, FL

11d•Onsite

About The Position

Join Ashley Furniture's Finance team as an Accounts Receivable Specialist, where you'll manage retail store accounts receivable across multiple markets. This role combines analytical skills, customer service excellence, and financial expertise to reduce bad debt, resolve disputes, and ensure accurate collections processes. You'll work at the intersection of Corporate Finance, retail stores, and customers, solving problems, processing payments, and maintaining the financial integrity of our retail operations.

Requirements

Associate degree in Business or related field (or equivalent work experience)
3 years of credit or finance experience

Nice To Haves

Opportunity for domestic travel
Flexible schedule with willingness to work extended hours when necessary
Proficient computer skills, including Microsoft Office Suite, especially MS Excel
Document management systems experience
Strong analytical and problem-solving skills
Data analysis and interpretation abilities
Accurate and efficient data entry skills
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Working knowledge of Continuous Improvement
Ability to maintain strict confidentiality
Ability to handle multiple projects simultaneously within established time constraints

Responsibilities

Monitor and oversee multiple retail store market accounts receivable.
Audit daily posted sales, customer deposits, collections, disputes, and reconciliations
Create and review receivables reports daily with the ability to correct authorized balances
Review all accounts receivable for assigned enterprise retail stores
Provide store personnel with necessary information and support
Maintain accounts receivable operational standards through examining customer payments, payment history, and payment terms codes
Review all payments to ensure proper application to sales orders
Make adjustments as needed to correct payment applications
Complete month-end processes for retail according to standard operating procedures
Collect on NSF (non-sufficient funds) checks as needed
Work with Corporate Finance, retail stores, and customers to resolve disputes
Resolve credit card disputes according to standard operating procedures
Ensure all dispute resolution deadlines are met
Collect on past due accounts with professionalism and persistence
Assist team members with difficult customer situations and issues
Process fraud claims with necessary documentation within assigned deadlines
Collaborate with local law enforcement for investigations as needed
Process and compile supporting documentation for retail accounts receivable audit selections
Review scanned finance paperwork and documentation
Advise store personnel of issues and collaborate to resolve
Perform data analysis to determine the root cause of issues
Make recommendations and changes for adjustments and improvements
Complete and update specified reporting according to standard operating procedures
Maintain prompt, efficient, and accurate data entry