Accounts Receivable Specialist

Opportunities Page•Louisville, KY

11d

About The Position

We are seeking a proactive, detail-oriented Accounts Receivable Specialist to join our team and play a key role in managing a portfolio of accounts, resolve payment issues, and drive timely collections through strategic communication and effective problem-solving. This position is critical to support strong cash flow, minimize delinquency and maintain positive customer relationships.

Requirements

2-year college degree; or equivalent work experience required
Strong communication skills both verbal and written
Excellent customer service skills, interfacing via phone and in person
Ability to handle sensitive customer interactions with professionalism
Working knowledge of basic accounting principles
Remain focused and on task in a fast-paced environment
Possess problem-solving and analytical abilities
Manage time effectively and adapt quickly to changing priorities
Proficient with Microsoft Office Suite, proficiency in Excel, and modern ERP’s. Billtrust/Prelude preferred.

Nice To Haves

Vendor Management
Troubleshooting
Teamwork
Organizational Skills
MS Office Software
Effective Communication
Computer skills

Responsibilities

Monitor portfolio task list and prioritize based on account status.
Proactively manage billing discrepancies and customer claims to support timely collections and minimize past due accounts.
Maintain accurate and up to date records of all collection activities.
Promote strong customer relationships while identifying and improving divergent payment trends.
Troubleshoot and resolve issues contributing to late payments.
Conduct high volume daily inbound & outbound collection calls and emails in professional manner
Enforce credit governance policies, risk mitigation controls and escalation procedures
Utilize strong negotiation and conflict-resolution skills to drive positive business results while maintaining strong customer relationships
Collaborate with cross-functional teams to ensure customer satisfaction and improve debt recovery.
Works in a team environment to exceed monthly collection targets, improve cash flow, delinquency, DSO and minimize bad debt
Adhere to strict deadlines and complete sensitive documentation as it relates to Lien and Bond Claims
Support organizational cash flow objectives through effective collections strategies
Various duties, as assigned by Corporate Credit Manager to meet A/R goals