Accounts Receivable Specialist

Array•Kansas Remote, KS

About The Position

The Accounts Receivable Specialist manages end-to-end accounts receivable operations to support the organization’s financial health and customer satisfaction. The role is responsible for invoicing, account reconciliation, cash application, collections, dispute resolution, and reporting. It works with clients, Sales, Project Managers, and other internal departments to resolve account issues, support timely payment, and maintain accurate financial records. The specialist monitors receivables and collection activity, researches billing and payment issues, documents account activity, recommends escalation when appropriate, and identifies process improvements. The position also ensures compliance with company policies and procedures related to accounts receivable and collections.

Requirements

High school diploma or equivalent required; an Associate’s degree in Accounting, Finance, Business, or a related field is preferred, or an equivalent combination of education and experience.
At least 3 years of experience in accounts receivable, billing, collections, cash application, or related financial operations.
Strong knowledge of accounts receivable, billing, collections, cash application, account reconciliation, and payment processing.
Proficiency in Microsoft Office Suite, particularly Microsoft Excel.
Experience working with an ERP, billing, accounting, or financial management system.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
High degree of accuracy and attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
Ability to work collaboratively with customers and internal departments while maintaining professionalism and confidentiality.

Nice To Haves

Experience in legal services, records retrieval, healthcare support services, or another professional services environment.
Experience with Workday or a similar ERP platform.
Experience working with third-party collection agencies or outsourced billing vendors.
Experience with account escalation, bad debt processes, and write-off recommendations.
Associate’s degree in Accounting, Finance, Business, or a related field.

Responsibilities

Submit accurate and timely client invoices and account statements.
Monitor accounts receivable aging and prioritize collection activities based on account status and payment history.
Follow up professionally and consistently with customers regarding past-due invoices and outstanding balances to reduce Days Sales Outstanding (DSO).
Research and resolve billing questions, payment discrepancies, unapplied cash, credits, and other account-related issues.
Reconcile customer accounts and ensure transactions are accurately recorded and properly applied.
Collaborate with Sales Representatives, Project Managers, and other internal departments regarding account discrepancies, collection efforts, and customer account issues.
Identify accounts requiring additional attention and recommend escalation, third-party collections, bad debt placement, or write-offs.
Maintain accurate and organized documentation of collection activities, customer communications, account reconciliations, and dispute resolution.
Generate and distribute accurate and timely customer invoices and account statements.
Identify opportunities to improve billing, collections, reconciliation, and cash application processes.
Ensure compliance with company policies and procedures related to accounts receivable and collections.