Accounts Receivable Specialist - Career Advancement Opportunities

Casella Waste Systems•Rutland, VT

12d•Onsite

About The Position

The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. This role involves implementing collection processes for past due accounts, documenting communications, assessing customer account information to determine the best course of action, and managing a portfolio of customers through various communication channels. The specialist will also act as a liaison between customers and other departments to mitigate credit risk and participate in training and learning opportunities.

Requirements

Associate's degree or equivalent experience.
Ability to work with specific timelines.
Ability to work on site in Rutland, VT.
Legally eligible to work in the US.
Demonstrated ability to work as part of a team in a collaborative environment.
0-2 years of accounting or related experience is desired.
Proficiency with Microsoft Office Applications.
Basic to intermediate knowledge of Excel.
Excellent verbal, written, analytical and formal presentation skills.
Ability to work under pressure.

Nice To Haves

Bachelor's degree in an accounting or finance related field.
Customer service experience.

Responsibilities

Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts.
Documents all internal and external communications to ensure proper transmission of customer interactions.
Assesses the critical information within a customers' account to determine the best course of action while retaining the customer.
Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances.
Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences.
Acts as a liaison between customers and other departments within the organization to mitigate credit risk.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.