Accounts Receivable Specialist

Aston Carter•Moreno Valley, CA

5d•$27 - $30•Onsite

About The Position

The Accounts Receivable Specialist will manage a portfolio of customer accounts, focusing on payment activity, aging, credit status, disputes, and collection commitments. This role involves conducting aging reviews, performing targeted collection outreach, and communicating with customers regarding overdue balances and account issues. A key responsibility is accurately recording all collection actions and customer interactions in the ERP system. The specialist will also investigate and resolve billing discrepancies, apply payments and credits, and reconcile customer accounts monthly to ensure alignment with the general ledger. For intercompany receivables, the role includes reconciliation, monitoring payment activity, and escalating aged or disputed items. The position also involves tracking delinquency trends, DSO, and overall collection performance, delivering concise reports, and proactively escalating collection barriers. Recommendations for credit holds, payment plans, or write-offs may be made based on account data and company policy. The specialist will also identify recurring issues and propose process improvements.

Requirements

Diploma or certificate in accounting, finance, or a related field.
Minimum three years of progressive experience in accounts receivable, cash application, credit and collections, or related accounting functions.
Experience in manufacturing, distribution, medical device, or B2B environments preferred.
Strong analytical skills, accountability, and follow‑through.
Effective communicator with strong relationship‑building abilities.
Proficient in Excel, including pivot tables, formulas, and macros for large‑volume data work.
Experience with NetSuite and retail POS systems (Teamwork Retail preferred).
Strong organizational and time‑management skills, with the ability to prioritize and work independently.
3-5+ years of experience.
Excel proficiency including pivot tables, vlookups, SUMifs.
Experience with ERP systems (JD Edwards mentioned, but open to others).

Nice To Haves

Experience in manufacturing, distribution, medical device, or B2B environments.
Experience with NetSuite and retail POS systems (Teamwork Retail preferred).

Responsibilities

Manage a defined portfolio of customer accounts, maintaining up‑to‑date insight into payment activity, aging, credit status, disputes, and collection commitments.
Conduct regular aging reviews and perform targeted collection outreach based on risk level, payment terms, and organizational priorities.
Communicate professionally and persistently with customers regarding overdue balances, remittance details, deductions, disputes, and promised payment dates.
Record all collection actions, customer interactions, commitments, and dispute details in the ERP or designated tracking system with complete accuracy.
Investigate and resolve billing discrepancies, short pays, unapplied cash, credit memos, and other account issues promptly.
Apply payments, credits, adjustments, and unapplied cash accurately to customer accounts and invoices.
Research incomplete or missing remittance information and clear unapplied or misapplied cash quickly.
Reconcile customer accounts monthly—or more frequently for high‑risk or high‑volume accounts—and ensure the AR subledger aligns with the general ledger per close deadlines.
Maintain complete, auditable support for reconciliations, journal entries, adjustments, write‑offs, and account corrections.
Reconcile assigned intercompany receivable and chargeback accounts monthly and maintain documentation for outstanding balances.
Monitor intercompany payment activity and coordinate transfers to keep balances current.
Escalate aged or disputed intercompany items with clear summaries of root cause, actions taken, and recommended resolution.
Participate in monthly AR reviews with leadership, providing detailed aging analysis, reconciliation updates, unapplied cash status, dispute summaries, and other key exceptions.
Track delinquency trends, DSO, high‑risk accounts, and overall collection performance.
Deliver concise, accurate reporting on overdue balances, collection progress, customer disputes, and issues affecting cash flow.
Escalate collection barriers proactively rather than waiting for scheduled review cycles.
For escalated matters, clearly outline the customer, balance at risk, aging, root cause, actions completed, expected resolution timing, and recommended next steps.
Recommend credit holds, payment plans, escalations, doubtful‑account allowances, or write‑offs when supported by account data and company policy.
Identify recurring issues in billing, cash application, customer master data, or related processes and propose practical improvements.
Elevate significant collection risks, unresolved disputes, missing documentation, system issues, or approval delays promptly to management.
Escalate when issues cannot be resolved through standard follow‑up, may delay collection, or impact cash flow, reporting, or bad‑debt exposure.
Maintain an updated action log for major past‑due or disputed accounts, including owner, next steps, deadlines, and escalation history.
Provide weekly updates on material collection risks—or more frequently when urgency or financial impact requires it.
Communicate issues early, factually, and constructively, focusing on ownership and recommended actions.