Account Receivable Specialist (Perry)

Fire Protection Services, LLC•Perry, GA

8d•Onsite

About The Position

Fire Protection Services LLC is seeking an Accounts Receivable Specialist to join their Team. This role is crucial for ensuring accurate and timely collection of payments, contributing to the company's financial health and long-term growth. It's a high-accountability position focused on outbound customer communication and collections, involving proactive contact with customers about outstanding balances, resolving payment issues, and managing accounts to resolution. The ideal candidate is proactive, persistent, organized, comfortable on the phone, and can balance excellent customer service with achieving collection results. They should be a follower of commitments and greet each day with positivity.

Requirements

Strong organizational skills
Customer-focused mindset
High level of personal accountability
Comfortable working independently
Managing multiple priorities
Being held accountable to measurable expectations
High school diploma or equivalent required
Comfortable making outbound customer calls throughout the day
Confident communicating about outstanding balances and asking customers for payment
Persistent and willing to follow up multiple times when necessary
Strong attention to detail, accuracy, and organization
Excellent verbal and written communication skills
Strong problem-solving abilities and a solutions-focused mindset
Ability to manage a high volume of accounts, follow-ups, and deadlines
Ability to work independently and take ownership of assigned responsibilities
Comfortable working toward measurable goals and performance expectations

Nice To Haves

Associate degree or coursework in accounting/finance preferred
2+ years of Accounts Receivable, collections, customer service, or related accounting experience preferred, but not required
Familiarity with accounting software such as QuickBooks is preferred.

Responsibilities

Make a high volume of outbound calls daily to customers regarding outstanding balances and payment status
Proactively follow up with customers by phone and email on past-due accounts
Obtain payment commitments and follow through to ensure commitments are met
Take ownership of assigned accounts and work consistently to reduce outstanding Accounts Receivable
Research and resolve issues preventing payment, including billing discrepancies, missing invoices, PO requirements, service questions, and other customer concerns
Maintain detailed and accurate notes documenting collection activity and customer communication
Prioritize accounts based on aging, balance, urgency, and collection risk
Process and post customer payments, including checks, ACH, and credit card transactions
Generate and send invoices, statements, and supporting documentation to customers in a timely manner
Research and resolve payment discrepancies and customer inquiries
Maintain accurate AR records
Collaborate with Sales, Operations, and other internal teams to resolve billing or service issues
Escalate significantly past-due or high-risk accounts when appropriate to A/R Manager.
Meet established expectations for outbound calls, collection activity, customer contacts, and AR performance
Provide excellent customer service while remaining professional, persistent, and consistent in all collection efforts