Accounts Receivable Representative - Council Bluffs, IA

Sonepar•Council Bluffs, IA

29d

About The Position

Echo Electric, a Sonepar-owned electrical distributor, is hiring an Accounts Receivable Specialist in Council Bluffs, Iowa. The role manages a portfolio of customer accounts, providing support and resolving account-related challenges in collaboration with internal departments. Work includes account maintenance, credit-limit adjustments, sales-tax research and resolution, job-account documentation and maintenance, and communication about past-due balances. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The specialist uses GetPaid to initiate and record customer communications, handles disputed items and escalations, monitors aging balances and reconciliations, and works with sales and operations to review open customer issues. The position also involves reviewing reports, recommending changes to credit privileges, supporting job-account approvals, tracking lien deadlines, performing administrative tasks, and responding to customer calls and voicemails. The role requires professional communication, effective problem-solving, collaboration, and the ability to handle other duties assigned by management.

Requirements

At least four years of experience in collections and order-to-cash work; the posting states “Minimum eight (4) years.”
Knowledge of, or willingness to learn, tax laws in Illinois, Indiana, Iowa, Pennsylvania, Wisconsin, Missouri, Ohio, and Kentucky.
Commitment to ethical standards in professional conduct and decision-making.
Strong attention to detail, analytical ability, and problem-solving capabilities.
Proactive, solution-oriented mindset and sense of urgency for time-sensitive matters.
Ability to prioritize and act urgently on time-sensitive matters.
Clear written and verbal communication skills.
Time-management and organizational skills, including the ability to manage multiple priorities.
Proficiency in general computer applications and Microsoft Office, including Word and Excel.
Ability to work well in a team environment and a “can do” attitude.
Ability to sit for prolonged periods.
Ability to use a computer keyboard, monitor, adding machine, and telephone for prolonged periods.
Ability to occasionally climb a ladder and step stool.
Ability to lift, carry, or otherwise transport work-related materials frequently weighing up to 25 pounds and occasionally more than 25 pounds.

Nice To Haves

Collections and order-to-cash experience in electrical or distribution, and/or product and application knowledge.
Accreditation from NACM.

Responsibilities

Use GetPaid collection and communication software to initiate customer communications according to workflow actions.
Record customer communications and actions in GetPaid.
Manage resolution of customer disputes and escalate stalled matters to management.
Monitor aging and communication of overdue balances and account reconciliations.
Meet regularly with sales and operations to review open customer items.
Analyze scheduled reports for customer action items.
Recommend changes to customer credit privileges based on provided criteria.
Communicate approved action items, including release criteria and escalation options.
Gather and assess documentation for preliminary job-account approval.
Monitor lien deadlines and complete required documents to reduce risk of loss.
Perform administrative tasks, including document management and filing.
Respond professionally and promptly to incoming calls and voicemails.
Communicate clearly and professionally through internal and external channels.
Share customer insights and account updates promptly with relevant stakeholders.
Work with the CAS team on department goals.
Perform other duties as assigned by management.