Accounts Receivable Specialist

McCann Industries•Addison, IL

5d•Onsite

About The Position

The Accounts Receivable Specialist is one of the main points of contact between McCann and our customers on anything involving their account. You'll follow up on past-due invoices, take payments, answer questions about balances and billing, help get new customers set up with credit, and keep our customer records accurate and organized. It's a role that needs both sides of the brain — the numbers have to be right, and the phone calls have to go well. Collection calls in particular take a steady, friendly approach: most customers want to pay, and a good conversation usually gets there faster than a firm one. If these qualities sound like you, we would like to talk with you!

Requirements

High school diploma or equivalent
1–2 years of accounts receivable, billing, collections, or related bookkeeping experience
Comfortable on the phone, including conversations about money — patient, professional, and hard to rattle
Accurate with data entry and careful with numbers
Working knowledge of Excel and Outlook; able to learn a new ERP system (we run IntelliDealer)
Organized enough to keep a filing system and a follow-up list from slipping
Discreet with confidential customer and financial information
Dependable and willing to pitch in where the office needs help

Nice To Haves

Associate's degree or coursework in accounting or business
Collections experience in construction, equipment rental, wholesale, or another business-to-business setting
Familiarity with lien waivers, Certificates of Insurance, or sales tax exemption certificates

Responsibilities

Follow up on past-due accounts.
Make collection calls to customers about outstanding balances and past-due invoices, and keep working the account until it's resolved or escalated.
Answer incoming A/R calls and emails about balances, invoices, payments, and general account questions — and give customers a clear answer.
Accept customer payments over the phone and record the payment information accurately.
Provide backup support for cash receipts and help apply ACH payments to customer accounts.
Note payment status, collection activity, and any payment discrepancies on the customer's account so the next person to look at it knows where things stand.
Assist with credit applications and account setup, complete credit references, respond to credit-related inquiries, and keep customer account information current.
Review accounts to spot discrepancies, then dig in and help resolve them.
Handle account adjustments including tax and exemption changes, late charges, damage charges, theft charges, and other approved adjustments.
Print and distribute customer invoices and monthly statements; add postage and prepare invoices, statements, and correspondence for mailing.
Enter Certificates of Insurance (COIs) into customer records, label and file documents, and maintain organized customer and financial records.
Handle customer and financial information accurately and confidentially — this is a trust position.
Cover reception when needed, including answering phones, greeting visitors, and helping with general office needs.