Accounts Receivable Specialist

Greeley County Health Services•Tribune, KS

12d•Onsite

About The Position

Greeley County Health Services is looking for an Accounts Receivable Specialist. This position is responsible for assisting patient financial services and clinic departments to keep patient financial accounts current by collecting payments and performing various duties related to account management and patient information. The role involves establishing payment plans, interfacing with the revenue cycle, contacting patients about outstanding balances, processing bad debt accounts, reviewing credit balances, and issuing refunds. The specialist will also assist with mailing statements, verifying and updating patient information in the EHR, creating detailed notes in patient accounts, and flagging accounts for rebilling. Collaboration with PFS, Clinic, and financial departments is crucial to ensure correct payment posting. The position also requires receiving payments accurately and providing excellent customer service with a friendly and positive attitude, even in emotional situations.

Requirements

Assisting patient financial services and clinic departments to keep patient financial accounts current by collecting payments
Establishing payment plans with patients and monitoring accounts
Interfacing with revenue cycle on accounts
Contacting patients regarding outstanding balances
Reviewing and processing monthly bad debt accounts
Reviewing credit balances and issuing refunds
Assisting with printing and mailing of monthly statements
Obtaining, verifying and updating appropriate third-party billing, guarantor, sliding fee, and other necessary patient information at time of registration in the EHR
Communicating effectively and tactfully with patients when requesting payment
Creating detailed notes in patient accounts
Flagging accounts to be rebilled to insurance companies or other third parties
Working closely with the PFS, Clinic and financial departments to ensure payments are received and posted correctly
Receiving payments on accounts and recording payment information accurately within the system
Greeting patients with a friendly and positive attitude, providing excellent customer service

Responsibilities

Establishes payment plans with patients and monitors accounts to help patients manage payment of bills.
Interfaces with revenue cycle on accounts; payments received, change in account balance, etc.
Contacts patients regarding outstanding balances.
Review and process monthly bad debt accounts.
Reviews credit balances and issues refunds as needed.
Assists with printing and mailing of monthly statements as needed for patients with outstanding balances.
Obtains, verifies and updates appropriate third-party billing, guarantor, sliding fee, and other necessary patient information at time of registration in the EHR.
Communicates effectively and tactfully with patients when requesting payment to be made.
Creating detailed notes in patient accounts when any interaction with patient or an account occurs.
Flags accounts to be rebilled to insurance companies or other third parties to secure payments for patients.
Works closely with the PFS, Clinic and financial departments to ensure payments are received and posted correctly.
Receives payments on accounts and records payment information accurately within the system.
Greets patients with a friendly and positive attitude, providing excellent customer service even during emotional situations.