Accounts Receivable Specialist

Airgas•Tampa, FL

11d•Onsite

About The Position

Airgas is hiring an Accounts Receivable/Collections Specialist in Tampa, FL. This role is 100% onsite with hours from 8 am to 5 pm. Under the direction of the VP of Finance, the Small Balance Collection Specialist is responsible for customer service and the collection of accounts receivable within the Region, aiming to maintain a healthy Accounts Receivable position. This role ensures proper steps are taken daily to protect Airgas’ interests in receivables and assets, reducing the risk of bad debt write-offs. The specialist adheres to South Region/Division protocols and achieves assigned metrics for outbound calls, order release, and worklist compliance to promote prompt payment of outstanding invoices and maximize cash flow.

Requirements

High School Diploma/GED required.
At least 4 years of prior experience in credit & collections, accounts receivable, finance and/or related field.
Prior experience should include the ability to demonstrate a proven track record of success in a high-volume AR role.
Proficient in Google suite applications and Microsoft Office (Word, Excel).
A strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Ability to build positive relationships and strive to understand customer’s needs, both internal and external.

Nice To Haves

Associate’s degree in Business, Accounting or related-field preferred.
Prior experience with SAP or an ERP system is highly preferred.

Responsibilities

Provides day-to-day customer service.
Works internally across the Region and externally directly with customers to reduce total AR and Days Sales Outstanding (DSO).
Maintains quality relationships with branch managers and involves regional managers when necessary, keeping them informed of issues.
Engages appropriate field personnel as needed to expedite resolution of outstanding payments.
Communicates with cash applications to ensure payments are properly applied and resolves any potential issues.
Completes administrative work for the department with a strong need for compliance to deadlines and prompt response.
Maximizes collection efforts in accordance with Airgas Credit & Collection Policy.
Maintains a fast pace for time-sensitive collection efforts on the unique portfolio of small accounts.
Reconciles difficult or disputed accounts; forwards calls when customer requests escalation.
Communicates and escalates potential risks to the VP of Finance.
Identifies issues with billing, pricing, and cylinders that cause customer service problems and works to resolve such issues.