Accounts Receivable Specialist

Points North • Bloomington, MN

4d • Hybrid

About The Position

Points North, the leading software company in the compliance and reporting space, is seeking an Accounts Receivable Specialist. The Accounts Receivable Specialist will manage customer cancellation and refund requests, issue invoices, post customer payments to accounts, assist with collections on past-due accounts, and reconcile billing discrepancies. You will verify billing information for new customers and place holds on services for existing customers if their information is out of date. You will also assist the Accounting Manager with month-end responsibilities related to accounts receivable and other customer-related activities.

Requirements

• A highly organized, detail-oriented approach with a commitment to maintaining accurate records and keeping important information on track
• Strong customer service skills and the ability to communicate clearly, professionally, and helpfully with customers and teammates
• Flexibility and a positive mindset when adapting to changing priorities, processes, or business needs
• A process improvement mindset, with an interest in finding smarter, more efficient ways to get work done accurately
• Curiosity and enthusiasm for learning new tools and technology, including how AI can support efficiency, accuracy, and continuous improvement
• Associates or Bachelor’s Degree in Accounting, or equivalent and relevant experience
• 2+ years of professional accounting experience, bonus if within a SaaS or recurring revenue environment
• 1+ years of billing experience, preferred
• 1+ years’ experience with ERP or Accounting software, QuickBooks preferred
• 1+ years’ experience with CRM systems, HubSpot preferred

Responsibilities

• Manage customer cancellation and refund requests with professionalism, care, and a focus on creating a smooth customer experience
• Maintain accurate customer master data to help ensure billing, reporting, and account information stay clean and reliable
• Process and post customer payments accurately and timely, supporting healthy cash flow and strong financial operations
• Manage usage-based invoicing with attention to detail, helping customers receive clear, accurate, and timely billing
• Respond to customer inquiries in a helpful, solutions-oriented way while collaborating with internal teams as needed
• Research and reconcile billing issues, bringing curiosity, follow-through, and accuracy to resolve discrepancies
• Provide miscellaneous finance support that helps the Accounting team stay organized, responsive, and ready for month-end activities

Benefits

• Comprehensive medical, dental, and vision plans
• Employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan
• Generous PTO, paid holidays, and Volunteer Time Off (VTO)
• Professional development opportunities (training, certifications)
• Flexibility (remote or hybrid arrangements may be made available)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree