Accounts Receivable Specialist

A Head for Profits•Nashville, TN

1d•Onsite

About The Position

The AHFP Accounts Receivable Specialist is a key member of the accounting team responsible for supporting the company's accounts receivable operations, collections, and cash application processes. This role ensures the timely and accurate collection and recording of customer payments, maintains accurate customer account information, and supports the overall financial health of the AHFP organization. The Accounts Receivable Specialist will manage day-to-day A/R activities, including customer invoicing, payment collection, account reconciliation, payment processing, and follow-up on outstanding balances. This position will report directly to the Controller and will partner closely with the accounting team, operational leaders, and other key stakeholders to resolve account issues, improve collections, and support accurate and efficient financial operations.

Requirements

3-5 years of prior AR experience preferred
High school diploma or equivalent
Bilingual (preferred): English/Spanish
Comfortable with frequent outbound calling and proactive customer outreach, particularly regarding billing and outstanding balances

Responsibilities

Issue A/R invoices to customers daily, communicating via email, mail, phone, and customer billing portals
Facilitate payment of invoices by sending customers payment reminders, statements, and payment status inquiries
Consistently follow up on past-due accounts according to the escalating contact schedule detailed in the Collections SOP
Document daily collections activity in applicable platforms and keep record of all customer interactions
Receive payments through various methods including check, debit/credit, and ACH
Process payments daily for customers, ensuring payment authorizations on file
Record invoice, payment, and deposit transactions promptly, accurately, and completely
Communicate with customers to obtain missing remittance details
Communicate with Operations/Management to obtain missing invoices and invoice details necessary for accounting records
Review A/R invoices, credit memos, payments, customer account balances, and A/R aging reports for accuracy and resolve discrepancies in collaboration with Controller
Communicate A/R balance corrections to Controller, such as credit memos and unapplied payments to customers if applicable
Collaborate with Controller to coordinate billing dispute resolutions along with Operations/Management
Provide customers with requested documents such as payment instructions and authorization forms, W-9s, and COIs
Meet regularly with the A/R team to review aging reports, difficult accounts, SOPs, etc.
Provide recommendations to the Controller regarding accounts to send to an outside collections agency
Answer incoming phone calls to the office and direct them accordingly
Manage assigned email and respond promptly to internal and external messages
Update and maintain accounting department records in Google Drive
Other duties as assigned by Controller, and other key executive personnel
Reduce payment delinquencies and prevent accounts from entering into past due status
Research accounts and work with Operations/Management and Controller to collect balances due
Submit AHFP invoices on completed work orders in miscellaneous customer billing portals