Accounts Receivable Specialist - Student Financial Services

Southeast Missouri State University • Cape Girardeau, MO

13d • Onsite

About The Position

Student Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist’s role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients.

Requirements

• Bachelor’s degree OR high school diploma with 2 years of relevant experience
• Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely manner
• Computer proficiency with Microsoft Word and Excel and demonstrated experience using database query programs
• Strong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processes
• Ability to handle confidential information, exercise sound judgment, and maintain accurate records and files
• Experience working as part of a team in a collaborative work environment
• Excellent communication skills, including writing and editing skills and the ability to present information to the public as well as in one-on-one meetings
• Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervision
• Evidence of the ability to analyze, interpret, and implement federal, state and/or University regulations, policies, and procedures

Responsibilities

• Oversee third-party billing process
• In collaboration with 3rd party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing 3rd party payments.
• Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.
• Oversee the collections process for bad debt, in collaboration with collection agencies
• Analyze reports to monitor accounts that have been placed with collections agencies.
• Administer the weekly student refund process in accordance with university and federal regulations.
• Update and manage rate codes and detail code setup to ensure streamlined fee assessment and refund process.
• Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communication to students.
• Oversee departmental procedures to ensure timely and accurate deposits for all areas of campus
• Monitor daily industry changes by staying current with listservs and publications such as: NASFAA News, Army Ignite, etc.
• Execute professional judgment on appropriate course of action and ensure compliance within federal/state/institutional regulations.
• Collaborate with SFS team in communicating proactively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellations
• Collaborate with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations
• In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students/parents/outside vendors/departments at our SFS Front Desk, emails, and phones
• Handles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.
• Advocates for a positive student enrollment experience and promotes the University in a positive image
• Utilizes various University, business, and customer service software programs and assists with system testing and upgrades
• Assists with the development and implementation of policies and procedures
• Represents the Student Financial Services Office at outreach events (local high schools, community events, Orientation, etc.)
• Represents the Student Financial Services Office on various University committees
• Keeps up to date with university, departmental, federal, and state regulations, policies, and updates
• Develops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED