Accounts Receivable Representative

GE Appliances • Carolina, PR

7d • Onsite

About The Position

The Accounts Receivable Representative partners with customers to ensure timely payments and minimize past-due receivables while collaborating cross-functionally with Sales, Distribution, and Operations to resolve billing disputes and remove payment barriers. Reporting to the Manager, FP&A, this role executes and supports the organization's credit and collections processes in accordance with the Company's Credit Policy.

Requirements

• Bachelor’s degree in accounting or finance.
• 3 years of relevant experience in collections, accounts receivable, finance, accounting, or a related field.
• Proficiency using MS Office suite applications (Outlook, Excel, PowerPoint)
• Ability to work under pressure and meet tight deadlines
• Demonstrated ability to adapt effectively to changing routines, peak workloads, and shifting priorities.
• Skilled in building strong relationships and communicating across all levels of the organization.
• Speed, accuracy and efficiency crucial – data entry
• Ability to manage multiple priorities
• Ability to work effectively both independently and within a cross-functional team environment.
• Excellent verbal and written communication skills
• Strong organizational skills with a proven ability to manage tasks, time, and priorities effectively.
• Fully Bilingual – English & Spanish
• Proven analytical, negotiation, and influencing skills
• Accountable and willing to take initiative

Nice To Haves

• Bachelor’s degree in Business Administration field
• Experience with Oracle Finance applications

Responsibilities

• Proactively manages a designated portfolio of customer accounts, utilizing AR aging reports to drive collection activities, minimize past-due receivables, achieve cash collection targets, and maintain strong customer relationships through daily communication via phone, email, and periodic site visits.
• Determine appropriate actions and escalate issues when necessary to ensure timely resolution and payment.
• Provide customers with requested invoices and account statements, ensuring timely and accurate support to facilitate payment resolution and collection of outstanding balances.
• Partner with customers and cross-functional teams, including Sales, Operations, Distribution, Customer Service, and Finance, to investigate and resolve payment delays, invoice disputes, deductions, pricing discrepancies, and other issues impacting collections.
• Research, reconcile, and apply unapplied cash, credits, and payment discrepancies to customer accounts in a timely and accurate manner.
• Execute customer onboarding and Know Your Customer (KYC) processes by collecting, reviewing, validating, and maintaining required customer documentation to ensure compliance with company policies, internal controls, and regulatory requirements.
• Assist with processing customer payments through POS devices and banking platforms to ensure timely and accurate recording of customer receipts.
• Develop and maintain weekly sales pacing and pulse estimates using available sales and collection data to support forecasting and business planning activities.
• Prepare and analyze accounts receivable reports, including aging, past-due balances, collection trends, and cash flow generated from collection activities, to support effective cash management and business decision-making.
• Perform other tasks or special projects assigned within the scope of Controllership/Finance.

Benefits

• The opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level