Accounts Receivable Representative

Eastlink•Bridgewater, NS

3d•Remote

About The Position

Eastlink is a family-owned, entrepreneurial, and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative, competitive, customer-focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. This position is remote and services our customers across Canada in all provinces that we operate in.

Requirements

Empathetic but is firm and fair
Brings positive energy with a customer-focused attitude
Balances the importance of the customer relationship with requirement to follow procedure
A natural multi-tasker with strong computer skills and attention to detail
Sees change as a positive
A true team player who is willing to jump in to support your team without being asked
Thrives on the sense of accomplishment that comes from achieving goals

Nice To Haves

Previous collections experience an asset

Responsibilities

Customer collections and credit functions across Canada (Wireless and Wireline) & Link Bermuda
Working with customers with overdue accounts and applying sound judgment in negotiating payment arrangements while delivering high quality customer service
Responding to customer account inquiries and processing billing adjustments
Call center environment that requires meeting call volume, collections, and quality targets
Maintain accurate and detailed account notes