Accounts Receivable Representative

Serenity Mental Health Centers • Lehi, UT

2d

About The Position

Serenity Healthcare is seeking an experienced Accounts Receivable Representative for its Revenue Cycle team in Lehi, Utah. The representative owns a portfolio of outstanding insurance claims and works to secure payment by prioritizing high-dollar and at-risk accounts, resolving denials, and acting before timely filing deadlines. The role involves daily work across assigned accounts and coordination with payers and billing leadership to help ensure the financial side of patient care operates accurately and efficiently.

Requirements

• At least 2 years of medical insurance accounts receivable follow-up or denial management experience.
• A proven track record of reducing aged accounts receivable.
• Strong knowledge of commercial payer rules, denial codes (CARC/RARC), appeals, and timely filing.
• Detail-oriented and self-motivated, with comfort working toward measurable performance goals.

Nice To Haves

• eClinicalWorks (eCW) experience.
• Behavioral health or outpatient specialty billing experience.
• Clearinghouse experience.

Responsibilities

• Work assigned accounts receivable queues daily, prioritizing claims by dollar value and timely filing risk.
• Follow up with payers on unpaid, underpaid, and denied claims by phone, portal, and clearinghouse.
• Correct and resubmit claims, and file appeals when needed.
• Identify denial trends and share root causes with billing leadership.
• Keep clear, accurate account notes.
• Meet productivity, quality, and accounts receivable reduction goals.

Benefits

• Competitive pay.
• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after one year.
• 10 paid holidays.
• Employee referral bonuses.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed